How can we help?
Quick answers below. If yours isn't there, write to us: a real person answers, usually within two working days.
Common questions
How do I log a set?
Start today's session from Today. Each exercise shows what you did last time; set the weight and reps, then tap Log set. The rest timer starts above the button.
The machine I need is taken.
Tap “Machine busy? Swap it” under the exercise name. Aura offers alternatives for the same muscles and keeps your session going.
A meal estimate looks wrong.
Open the meal and edit any number or ingredient. Estimates are a starting point, and your correction is what counts.
Meal scans or the AI coach don't work.
They need a connection and an account. If you see a limit message, the daily AI limit has been reached; it resets the next day.
How do I manage or cancel Aura Plus?
On iPhone: Settings → your name → Subscriptions → Aura. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before renewal.
I changed phones. Where's my data?
Sign in with the same account on the new phone and your log syncs. Without an account, your data stayed on the old phone: export it from Account first.
Restore my purchase
Account → Restore purchases, signed in to the same Apple or Google account you subscribed with.
How do I delete my data?
Account → Delete my account. See the full steps on the account deletion page.
Write to us
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No email app? Write to contact@getaurafit.app directly.